Refund policy

Yeppeuda – Refund & Return Policy

At Yeppeuda, we are committed to providing high-quality skincare products and a seamless shopping experience. This Refund Policy explains your rights and our obligations in relation to refunds, returns, replacements, and exchanges, in line with Australian Consumer Law (ACL).

 

1. Your Rights under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.

A major failure occurs when:

  • The product has a problem that would have stopped someone from buying it if they had known

  • The product is significantly different from its description or sample

  • The product is unsafe

  • The product is unfit for its normal purpose and cannot be easily fixed

For non-major failures, Yeppeuda may choose to provide a repair, replacement, or refund.

 

2. Change of Mind

Due to hygiene, safety, and quality control, we cannot accept change-of-mind returns or refunds, including:

  • Ordering the wrong product

  • No longer wanting the product

  • Dissatisfaction with scent, texture, or personal results

  • Failure to read product descriptions or ingredient lists

This applies to opened, used, or unopened products.

 

3. Faulty, Damaged, or Incorrect Products

If your order arrives faulty, damaged, or incorrect, please contact us within 7 days of delivery at yeppeuda.ksc@gmail.com with:

  • Your order number

  • A description of the issue

  • Clear photos of the damaged or incorrect product

Assessment Process:

  • Claims are assessed within 3–5 business days

  • Additional info may be requested

  • Products may need to be returned for inspection before a resolution

Resolution Options:
If your claim is approved, we will offer at no cost:

  • Replacement product

  • Full refund

  • Store credit (only with your consent)

 

4. Allergic Reactions & Skin Sensitivities

Skincare can react differently depending on your skin type. Please:

  • Review ingredient lists before purchasing

  • Perform a patch test before full application

Refunds or replacements cannot be provided for allergic reactions unless the product is faulty under ACL.

 

5. Return Conditions (If Approved)

If a return is authorised:

  • Items must be returned in the condition specified

  • Returned items must not be used beyond what is needed to assess the issue

  • Any free gifts included in your order must also be returned

Failure to meet these conditions may result in your return being rejected.

 

6. Return Shipping Costs

  • If the return is our fault (faulty, damaged, or incorrect item), Yeppeuda will cover all reasonable return shipping costs

  • If the return is not required by law, you will be responsible for return shipping

 

7. Refund Method & Timeframes

  • Refunds will be issued to the original payment method

  • Processing usually takes 5–10 business days after approval (depending on your bank or payment provider)

  • Shipping fees are non-refundable, except as required by law

 

8. Gift Cards & Promotional Items

  • Gift cards are non-refundable and cannot be redeemed for cash

  • Promotional or complimentary items cannot be refunded or replaced unless faulty

 

9. Orders Returned to Sender

If an order is returned due to:

  • Incorrect or incomplete address

  • Failure to collect from Australia Post within the timeframe

A refund will be issued minus shipping and return-to-sender costs incurred by Yeppeuda.

 

10. Policy Updates

Yeppeuda reserves the right to update this Refund Policy at any time. Changes take effect immediately upon posting on our website.

 

11. Contact Us

For any refund or return enquiries, please contact: